Contact

If your order has an INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us within 7 days from the receipt of the package, any request after 7 days will not be honored. Please make sure to contact us via email (contact@toybeta.com) first.

Please provide the below information in the email and send it to our customer service mail
1. Your order number
2. A screenshot from the livestream when the item was opened (if applicable)
3. An unboxing video of the package (if available)
4. Photos of the damaged item

Once we receive this information, we’ll be happy to move forward with a solution for you.

📞 Customer Service Hours (GMT+8)
Monday-Sunday: 10:00 AM - 7:00 PM
Closed every Tuesday, for urgent inquiries please leave a message