Contact

If your order has an INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us within 7 days from the receipt of the package, any request after 7 days will not be honored. Please make sure to contact us via email (contact@toybeta.com) first.

Please provide the below information in the email and send it to our customer service mail
1. Your order number
2. A screenshot of the livestream unboxing (if available)
3. An unboxing video of the package you received (if available)
4. Photos of the damaged item

We will do our best to resolve the issue promptly.